F.A.Qs
Delivery F.A.Qs
When do you deliver?
We deliver every day!
Get your order fast with our standard shipping or upgrade to Express Shipping for next-day delivery.
Fast & reliable shipping:
Standard orders ship within 1 business day. No holiday delays—your package is on the way ASAP!
How can I track my order?
Once your payment is confirmed, we’ll promptly email you all the tracking details you need. Your unique tracking number will be sent via email, making it easy to monitor your parcel’s progress and check the estimated delivery time in real-time. Simply use the number on the carrier’s website or app for live updates—your order is on its way!
Can I collect from the farm?
Yes, if you place an order you can collect from the farm on Wednesdays, Thursdays and Fridays. Just select collection in the checkout and choose your preferred collection day. Please note that as we produce to order on a strict schedule (to avoid any allergen or species cross contamination) we cannot guarantee that we would have items required if an order isn’t placed in advance.
Can I return my packaging?
Yes, we encourage returning your packaging to help reduce waste and support our eco-friendly initiatives! It’s simple and hassle-free:
Clean and prepare: Rinse out any residue from the packaging (boxes, coolers, or wraps) to keep it reusable.
Repack securely: Place the empty packaging back into the original shipping box if possible, or use a sturdy mailer.
Print your label: We’ll email you a free prepaid return label with your order confirmation—just click the link.
Drop off or schedule pickup: Take it to any local post office, or use our partnered carrier’s drop points for convenience.
Returns must be postmarked within 30 days of delivery. Once received, we’ll credit your account or apply it to your next order.
Is your packaging recyclable?
Yes. Our Meat is shipped in compostable, insulated chill packaging with ice packs. The boxes and the insulated liners are composable while the plastic vacuum packaging and trays that the meat is packed in can be rinsed and placed in your recycling bin. The ice packs contain non toxic liquid and they can be cut and safely disposed of down the sink. Alternatively we are delighted to give Clean liners and ice packs a 2nd life the only thing we ask is to make sure they’re clean and dry and to gather a minimum of 4 order worth of packaging before returning See here for more about our Free Packaging Returns Service:
How can I be sure that my order stays cold and fresh?
Our orders are dispatched in compostable & insulated specialist chill packaging with ice packs. The specialist packaging has been time-temperature control tested by our HACCP consultant to ensure maintenance of the cold chain during transit.
How long will my order last?
There are different shelf life on different products. Minced meats generally have a shorter shelf life than whole meat pieces. Vacuumed meats have longer shelf life than non vacuumed/ trayed products. Please see the use by date on the label of the product when received before putting into your fridge. Our meat is sold fresh so is therefore suitable for home freezing upon receipt if required (with the exception of a very small number of items with Previously Frozen in their title)